PROOFPIVOT / HELP
A folder in.
A shortlist out.
The everyday workflow, keyboard shortcuts, and a few ways to recover when a file or drive gets in the way.
Open and review
- Select Open folder. Choose the folder containing your JPEG and PNG files. Files directly inside it are opened in filename order.
- Select a thumbnail. Press K to Keep, R to Reject or F to Flag. Decisions save locally after each change.
- Use All photos, Undecided, Keep, Reject or Flag to narrow the grid. A filename search works within that filter.
- Open Compare to put two frames side by side. Turn on Detail view for 100% inspection with synchronized scrolling.
- Open Proof sheet, choose the layout and export your kept photos. Enable Include flagged photos when you want them too.
Keyboard shortcuts
| Key | Action |
|---|---|
| K / R / F | Keep / Reject / Flag |
| U | Clear the decision to Undecided |
| 0 to 5 | Set a star rating |
| ← / → | Previous / next photo |
| Ctrl + Z / Y | Undo / redo |
| Ctrl + O | Open a folder |
| Tab, Enter, Space | Move between controls and activate them |
Culling shortcuts do not run while you type in an input. Undo and redo are also available as buttons.
Upgrade to Pro
Install the Free app from Microsoft Store. In the app, select Get Pro, review the features and final price, then select Buy Pro. Microsoft Store handles the one-time purchase. The US base price is $14.99; local currency and taxes can vary. Pro becomes available when the add-on and app have been published.
To restore an existing purchase, sign in to Microsoft Store with the account that bought Pro, open ProofPivot, then select Help → Restore purchase. A connection may be required. If the Store cannot verify the license, Free features remain available and your saved decisions stay on the PC.
Understand duplicate groups
Free detects byte-identical files. Pro also uses a 64-bit difference hash to suggest visually similar groups. A lower threshold is stricter. Groups use single-linkage, so one frame may connect two others that differ more from each other. Confidence describes hash distance, not image quality. Choosing Keep selected frame only records Keep for that frame and Reject for the others. Undo reverses the group decision. No original is deleted.
Export and share
PNG proof sheets are free. Pro adds PDF, CSV, copying selected originals and one saved layout preset per folder. Each export creates a new destination folder. PNG and PDF sheets use cached previews; copy selected originals for full-resolution files. Captions show capture time only when readable EXIF supplies it. CSV contains complete filenames, ratings, notes and decisions.
Recover from a problem
A folder or removable drive is missing
Reconnect it, confirm its drive letter and select Open folder again. Decisions are stored separately in the local app data folder. Selecting the same folder path restores its ledger.
Some files do not appear
Choose a folder containing JPEG or PNG files directly inside it. Nested subfolders, RAW, HEIC and video are excluded. Settings lists files skipped while opening. Check an unreadable photo in another viewer and export a readable copy. Images above 120 megapixels are skipped.
A save or export fails
Check disk space and access permissions. Choose a writable destination and try again. An incomplete export folder may remain after failure. Source photos are unchanged. A decision is shown as saved only after the local database commit succeeds.
The grid is empty after searching
Clear the filename search and choose All photos. Your decisions remain saved. If there are still no photos, reopen a supported folder.
I cleared thumbnails
Reopen the folder to rebuild them. The saved ledger is separate, so decisions and notes stay in place. Keep a backup of the local data folder before moving to another PC.
Send feedback or ask for support
Use WD DIGI Feedback & support. Mention ProofPivot, Windows version, app version and the action that failed. Never include private photos unless needed and you choose to share them. The same support link is in Help and Settings inside the app.
Open Feedback & support